Mac app store slow start

How to request a refund

After updating my gadgets with iOS 9 I've tried to update Xcode to Xcode 7 on my Mac through the App Store, but updating is too slow while speedtest.net shows that my download speed is about 30 mbps. Which is why human App Reviewers ensure that the apps on the App Store adhere to our strict app review standards. Our App Store Review Guidelines require apps to be safe, provide a good user experience, comply with our privacy rules, secure devices from malware and threats, and use approved business models.

  1. Go to reportaproblem.apple.com.
  2. Sign in with your Apple ID and password.
  3. If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Get more information about refunds

See how long refunds take.

For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

Problem with a subscription?

You can request a refund. You can also cancel the subscription.

If you or a family member bought an item by accident

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

Store availability and features might vary by country or region. Learn what's available in your country or region.

2020-12-28 17:33:47 • Filed to: macOS 10.15 • Proven solutions

The App Store is one of the most important places on your Mac because it lets you search and download your favorite apps on your machine. The problem arises when you need to install an important app but you can't do it because the App Store freezes or crashes again and again. It usually happens when app store updates stuck in OS 10.15 but there may be some other issues too.

Luckily, we have several tips to fix frozen app store issues on macOS 10.15. Let's learn its causes first.

Well, technology is a blessing but sometimes it may give you a headache, just like the frozen app store. You may face such issue when you are already downloading an app and it gets paused without any reason. Sometimes, the App Store cache files may also end up in a disaster.

Most of the common errors you may receive while the app store is frozen are:

  • Cannot connect to the app store.
  • Your purchases couldn't be completed, canceled.
  • Unexpected error occurred while signing in.
  • Or simply it doesn't work at all and shows nothing.

Tips to Fix Frozen App Store Issue on macOS 10.15

Given below are the 5 tips that can help you resolve macOS 10.15 AppStore hanging and crashing problem.

1: Force Quit through Activity Monitor

  1. Open Activity Monitor on your computer.
  2. Click on 'CPU' tab so you can view the CPU selections.
  3. Now, check for 'App Store' and select it. Click on the 'X' icon on top to initiate its elimination.
  4. Now, you'll be prompted to end this process 'App Store', click 'Quit' to close it.

2: Force Quit Window Process

In this way, you can quit unresponsive app store forcefully and then re-launch it from the Launchpad to fix frozen app store issues on macOS 10.15. To do that, follow the given steps.

  1. This process can only be done if you have opened the App Store, so make sure it's open.
  2. Press 'Command + Option + Esc' simultaneously to open the Force Quit Dialogue Box.
  3. Here, you'll see several apps opened, pick 'Apple Store' and press 'Force Quit' to close it by force.
  4. Relaunch the app store from the Launchpad or Dock to check whether it works or not.
Slow

3: Check for multiple IDs problem

Apps

Sometimes, you may also face 'We couldn't complete purchase: Unknown Error' while trying to purchase an app in the App Store. This error usually appears when multiple Apple IDs are being used on your system.

To get rid of this issue, first, make sure that you have logged in to App Store and iTunes using the same ID. If the problem is still not solved, log out and log in again. Still, if your problem persists, then make sure you have accepted the new iTunes Terms and Conditions. Using this handy technique, you'll be able to tackle a hung app store update in macOS 10.15.

Note: Every time the macOS updates, you need to accept the Terms and Conditions to make it work.

4: Force Quit from the Dock

Press and hold 'Option' key on the keyboard and right-click on the App Store icon in the Dock. By doing this, the 'Quit' option will be transformed into 'Force Quit'. Select it to close the App Store.

Now, reopen the App Store to check whether it works now or not.

5: Clear Cache Files

There is a small possibility that all the mentioned tricks do not work at all, so here is another proven method to fix frozen app store issues on macOS 10.15.

Actually, every app you install on mac makes some cache files in a specific folder. Sometimes these files may be corrupted so removing them may solve your problem. For that purpose, simply access the temporary folder on your mac and look for 'com.apple.appstore' folder. It may be a bit hectic task because there are dozens of other files in this folder. Anyhow, when you find it, select it and move to trash. Now, re-launch the app store to check whether you were able to tackle a hung app store update in OS 10.15 or not.

So, these were the 5 most helpful tips to resolve mac OS 10.15 AppStore hanging and crashing problem. If you are still unable to solve this issue after implementing these techniques, you may need to reinstall your operating system or get the system checked from an Apple outlet.

Mac App Store Slow Start

Best PDF Editor for macOS 10.15 in 2019

Did you know that you can edit your PDF files using PDFelement? Yes, it is the best PDF editor for macOS 10.15 which provides you with some most powerful tools to create, edit, and organize your PDF files.

  • It is user-friendly and has hundreds of options which let you unbelievably control your PDF files.
  • It is suitable for not only small and medium business but also works well for large enterprises.
  • Believe it or not, but using PDFelement on macOS 10.15, you can convert more than 300 file formats into PDF within seconds.
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