Vsee Clinic For Patients

Vsee Clinic For Patients Portal Login
How To Use Vsee Clinic
Vsee Clinic Waiting Room
Vsee Clinic For Patients
Vsee Clinic For Patients Portal

Optum National Telemedicine Call Center - 1-844-852-9225.Support hours are from 7AM-9PM CT (Mon-Fri) and 8AM-7PM CT (Sat-Sun). For patients who already have a scheduled appointment for a video visit, please complete the following two steps: Test your computer set-up before your appointment by clicking on Test Computer in the upper right corner of this screen. We expect our patients to be engaged in psychotherapy to assist in their recovery. We utilize a supportive and psycho-educational model of psychotherapy to introduce our patients to life style tools which we believe will enhance stress management and, ultimately, reduce symptoms as well as the risk of relapse. Unis Psychopharmacology Clinic. VSee support staff hours are from 6AM-6PM PT (Mon-Fri).

We are excited to announce a new set of features that we have released. Please check out below for the summary.

1. Remember User Choice for Calling Mode*

VSee Clinic can now remember a user’s preference between “Join on the Web” (In-browser calling) vs “Join from VSee Messenger App”. Users simply click on the checkbox when the window below is displayed. To change preferences, go to My Account > Preferences.

*Only available for clinics with In-browser calling.

2. Inform Walk-in Patients About Existing Appointment

Patients will be informed about their existing appointment if they try to enter the waiting room directly.

3. Schedule Appointment for a Patient’s Dependent

For clinics with Dependent feature enabled, Clinic Admins can now book appointments with a minor/child using a clinic’s parent account. On the New Appointment user interface, a Clinic Admin can create a dependent on the fly before booking an appointment.

4. **Ability to Customize Email and SMS* Invite Message**

This has been a common request recently and we are happy to inform that providers will now have more flexibility to customize the invite message. *To enable SMS invite for your clinic, please contact help@vsee.com.

Invite via Email

Invite via SMS

5. Easy Switch of Rooms for Patients on the Mobile App

Patients with appointments from different providers/rooms will no longer have to log out in order to switch to a different room. From the home screen on the VSee Clinic mobile app, patients can switch to another room.

6. Set Waiting Room Visibility on the Mobile App

We have improved the onboarding process for patients. A search function will now be available on the VSee Clinic mobile app if patients do not have their providers invite link with them.

A Waiting Room’s visibility on the app can be set. If configured to be not searchable, patients will receive a message that they need to contact their provider.

Waiting Room Search

Waiting Room Settings

7. Clinic Performance Improvements

Enhancements were done to improve overall Clinic performance.

Other improvements and fixes are also included in this release. If you have any questions, drop us an email at help@vsee.com.

Find your provider

Frequently Asked Questions (FAQs)

I can’t find my doctor or provider in the directory. What do I do?

If you need VSee Messenger app, please go to the next question “My provider asked me to download VSee” for download links and instructions.

Otherwise, please contact our support team with your provider’s full name.

You may also want to ask your provider to re-send you a visit invite via email or SMS (remember to check your junk mailbox in case the invite landed there).

My provider asked me to download VSee

Your provider is most likely referring to our VSee Messenger video chat app. Download the app by choosing your link option below:

Not available on Linux or Chromebooks

To connect with your provider, you may need to add them as a contact. Here is a step-by-step guide or watch the following 1-min video below:

If you know you need the VSee Clinic for Patients mobile app. Please choose below to download:

How do I sign up for a VSee Messenger account?

You may sign up for an account here: https://my.vsee.com/signup

What’s my VSee username/ID and password?

Your VSee username is the email address you used when you signed up for an account.

In case you forgot your password, you may reset it here.

How do I log in?

For VSee Messenger users, please visit this link for a step-by-step guide.

For VSee Clinic (Waiting Room) users, go to your provider’s clinic URL and click the Login button on the upper right corner of your window.

If you are using the VSee Clinic mobile app, log in using your registered email and password.

Do I need to pay to use VSee?

Patients do NOT need to pay for anything when downloading/using our apps. Please be advised that consultation fees are different for each provider. You will need to contact your provider directly regarding their fees.

If you are being redirected to a payment page when you download the app, please contact our support team.

I have a room code but I want to use a laptop for my visit.

VSee Clinic room codes can only be used with the VSee Clinic mobile app. If you wish to use your laptop for your video visit, you will need to get your provider’s Clinic URL. Your provider will usually send it to you via email or SMS. It will look like:

provider-name.vsee.me/u/my-provider

Simply click the link or type it into your browser to go to their virtual clinic.

My audio and video are not working. What do I do?

1. For VSee Messenger, you may

Run a guided audio/video check here or
Follow manual instructions in this link.

2. For VSee Clinic,

Run a guided computer/device check here or
Follow this step by step guide.

If you are still having problems with your camera, mic or speaker, contact us at help@vsee.com

How To Use Vsee Clinic

I’m using Chromebook. Where can I download VSee App?

You do not need to download VSee if you are using a Chromebook*. Simply go to your provider’s Clinic URL by clicking (or cutting and pasting) the link you were sent. Be sure to use Chrome.

Please see our current system requirements and specifications here.

*If your provider wants you to download VSee Messenger, VSee currently does not support Chromebook (Chrome OS) or Linux devices.

I have the app on my phone but I want to use my laptop for the telehealth visit. Is that possible?

Yes.

1. For existing VSee Messenger users, you just need to download VSee Messenger using the following link and follow setup instructions:

2. For VSee Clinic (Waiting Room) users, you just need your provider’s Clinic URL that looks like this:

provider-name.vsee.me/u/provider-name

Vsee Clinic Waiting Room

Click the link or type it in your browser to go to their virtual clinic and click “Enter Waiting Room”

There is no need to sign up for a different account in either case. You just need to input the same username (your email address) and password you are using for your mobile apps.